Frequently Asked Questions

 

What makes Susan James Fragrances different from others?

Susan James Fragrances celebrates individuality by crafting unique scents using high-quality ingredients. Our commitment to exclusivity, community, and the art of perfumery sets us apart, making each fragrance a personal treasure. We are proud to offer our fragrances directly to you. Susan James Fragrances are not sold at retailers, ensuring that each bottle you receive is a special creation, crafted with care and delivered with a personal touch.

 

Shipping & Returns

 

Where do you ship to?

We currently ship to Mainland USA. Due to federal regulations, perfumes must be shipped via ground transportation and cannot be shipped using air transportation.

 

How much is shipping?

Shipping is free for all orders over $65.

 

What if my item is damaged, defective, or incorrect?

If any items are damaged or incorrect when you receive your order, email hello@susanjamesfragrances.com with your order number and a photo of the items, and we will send you a replacement.

What is your return policy?

Unfortunately, we do not offer refunds or exchanges at this time. We take pride in crafting each scent with care and precision, ensuring you receive the highest quality product.

 

How can I track my order?

Once your order is processed, you will receive a tracking number via email. This will allow you to follow your package's journey to your doorstep.

 

How long will it take to get my package?

Typically, packages arrive within 3-7 business days. Please note that this timeframe may vary based on your location and any potential shipping delays.

 

Can I expedite my order?

At this time, we only offer standard ground shipping.

 

Do you allow for exchanges?

ALL SALES ARE FINAL
WE DO NOT ACCEPT RETURNS OR EXCHANGES

 

Can I change my shipping address?

Please email hello@susanjamesfragrances.com with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information for a short time before your order ships.

 

Can I cancel my order?

Canceled orders are subject to a 15% re-stocking fee.

 

What currency does Susan James Fragrances accept?

We accept USD and accept all major credit cards, PayPal, and Apple Pay.

 

Please note:

• We are not responsible for shipping delays.
• We are not responsible for any lost or stolen packages. We will not provide replacements or refunds for lost or stolen packages.
• Orders that have already been shipped out cannot be canceled.
• Canceled orders are subject to a 15% re-stocking fee.

 

 

 

Product Information

 

What are the ingredients used to make Susan James Fragrances?

Our fragrances are crafted using a blend of essential oils, absolutes, CO2 extracts, concretes, resins, tinctures, and man-made molecules. Each component is carefully selected to create the perfect balance and harmony in our scents.

 

Where is it made?

Our fragrances are proudly handcrafted in Los Angeles, ensuring each bottle is a unique.

 

Are your products considered vegan?

Yes, all our products are vegan and cruelty-free.

 

Are they tested on animals? We never test on animals. Our commitment to animal welfare is unwavering.

 

Is Susan James Fragrances made with phthalates?

No, our fragrances are free from phthalates. We prioritize the safety and well-being of our customers.

 

Are Susan James Fragrances ingredients organic?

We use both organic and wild-harvested essential oils to deliver the highest quality and most natural ingredients possible.

 

Are Susan James Fragrances natural?

While we pride ourselves on incorporating natural botanical materials, we also use man-made molecules to ensure product safety. Some essential oils can be toxic and/or sensitizing on the skin, because of the chemicals within the oil. Our formulations strike the perfect balance between nature and science, while being longer lasting than natural materials are able to. 

 

Are your fragrances gender fluid?

Our fragrances are thoughtfully designed to be unisex, created without adhering to gender-specific norms. We believe that the essence of a plant or molecule is not limited to a particular gender. Fragrance is a personal expression, and there are no boundaries when it comes to what brings you happiness and confidence. If you love it, wear it!

 

Can Susan James Fragrances expire?

Our fragrances are in an alcohol solution, so they won't technically expire, but the scent may change over time due to oxidation. Store your perfume in a cool, dark place to preserve its integrity for as long as possible.

 

How are your products made?

All Susan James Fragrances are composed and formulated by our expert perfumers, then made into small batches that rest for about a month or so depending on the materials used in the formula. The “oil” is diluted in either natural alcohol or fractionated coconut oil (unscented) and stored in a cool place before being filtered if the finished fragrance is to be used with an atomizer. Each bottle is meticulously crafted by hand.

 

What is the strength of your fragrances?

All our fragrances (unless stated in the individual listing) are Eau De Parfum strength. This is a concentration of aromatic compounds such as essential oils and man-made molecules of more than 12% in the finished product. Fragrances with a higher concentration of aromatics will last longer and be more concentrated than, for instance, a Cologne, which is around 5% fragrance materials.

 

How long will my fragrance last?

Because our fragrances are Eau De Parfum strength/concentration, they will age well and keep for years. Think of your bottle as a good wine. The notes will change slightly over time; however, due to us ensuring to rest all blends for more than a month, it will not change a great deal if kept under the right conditions. Keep your fragrance away from heat and sunlight.

  

What are the top, middle, and base notes of a fragrance?

Fragrances are typically composed of three types of notes: top, middle, and base. Top notes are the initial scents you smell when you first apply the fragrance, and they typically last for 15-30 minutes. Middle notes, also called heart notes, are the main body of the fragrance and usually last for several hours. Base notes are the foundation of the fragrance and are typically the longest-lasting, lasting for several hours to a full day.

  

What is the difference between Eau de Parfum and Eau de Toilette?

The main difference between Eau de Parfum and Eau de Toilette is their concentration of fragrance oils. Eau de Parfum contains a higher concentration of fragrance oils (typically between 15-20%), while Eau de Toilette contains a lower concentration (usually around 5-15%). This means that Eau de Parfum will last longer and have a stronger scent than Eau de Toilette.

 

Usage & Application

 

How much or how long should I spray?

We recommend 2-3 sprays, allowing you to adjust based on your personal preference.

 

How far away from my body should I spray for the best results?

For optimal results, spray at least 8 inches away from your body, avoiding the face.

 

Can I spray perfume on my hair?

Yes, spraying perfume on your hair is a great option! It can help the fragrance last longer and won't stain your wedding attire. Just be sure to spray from a distance to avoid over-saturating your hair.

 

Can I layer Susan James Fragrances?

Yes, our fragrances are designed to be layered for a unique olfactory experience. Experiment with combining different scents to create your signature blend or enhance the longevity and complexity of a single fragrance. Start by applying a base fragrance and layering with complementary top notes or accords for a personalized scent that evolves throughout the day.

 

Can fragrances affect my mood?

Yes, fragrances can affect your mood. Certain scents can have calming or uplifting effects, while others can stimulate or invigorate. For example, lavender is known for its calming effects, while citrus scents can help to uplift and energize. It's important to choose a fragrance that makes you feel good and matches your mood or the occasion.

 

Where are the best places to apply perfume for a bride?

For a lasting impression, apply your fragrance on your pulse points such as your wrists, neck, behind your ears, and the inside of your elbows. These areas emit heat, which can help diffuse and amplify the scent throughout the day.

 

How can I make my fragrance last longer on my wedding day?

To make your fragrance last longer, apply an unscented lotion or petroleum jelly to your pulse points before spraying your perfume. The moisture helps lock in the scent. Additionally, consider carrying a small travel-sized bottle of your perfume for touch-ups throughout the day. If you have any left from your Discovery Set or just ask Susan, she would be happy to add a complementary sample of your wedding perfume with your package.

 

Can I layer my fragrance with other scented products?

Yes, you can layer your fragrance with complementary scented body lotions, oils, or powders to enhance the overall scent experience. Just make sure the products are from the same fragrance family to avoid clashing scents.

 

If I use it as a body spray, will it stain my clothing?

We recommend performing a patch test first, as some essential oils and resins may leave dark spots on clothing. Especially white wedding dresses! We do not use any artificial colorants in our wedding perfumes, however we use resins and absolutes that may stain clothing.

 

How should I store my fragrance?

All fragrances are best kept out of sunlight and in a cool dark place with the bottle standing up. Please be careful when transporting your purchase in areas that are particularly warm. Your fragrance may expand and lose the scent of precious top notes as they have a much lower boiling point than, for example, musk

 

Skin Testing

 

Why is skin testing important?

Skin testing is important to ensure you don't have any allergic reactions or sensitivities to the ingredients in the fragrance. Even natural ingredients can occasionally cause reactions on sensitive skin.

How do I perform a skin test?

Apply a small amount of the fragrance to a discrete area of your skin, such as the inside of your wrist or elbow. Wait for 24 hours, monitoring the area for any adverse reactions such as redness, itching, or swelling. If no reaction occurs, you can confidently use the fragrance on your skin as directed.

 

What is IFRA and how does it relate to sensitive skin?

The International Fragrance Association (IFRA) sets safety standards for fragrance ingredients to ensure that products are safe for consumer use. All our formulations stay within IFRA 49th guidelines, which means they have been formulated to minimize potential skin irritations and sensitivities. While we adhere to these safety standards, individual reactions can still occur, making skin testing an important step for those with sensitive skin.

 

What should I do if I have a reaction?

If you experience any redness, itching, or swelling after applying the fragrance, wash the area thoroughly with mild soap and water. Discontinue use and consult your healthcare provider for further advice. If you have known sensitivities, it's always a good idea to consult with a dermatologist before using new products.

 

Are Susan James Fragrances suitable for sensitive skin?

While our fragrances are formulated to be gentle on the skin, individuals with sensitive skin may still experience reactions to certain ingredients. We recommend conducting a patch test before applying the fragrance to ensure compatibility with your skin type. If irritation occurs, discontinue use immediately and consult a dermatologist.

 

Disclaimer

Please note that we are not responsible for any adverse reactions or skin sensitivities that may occur from using our products. Individual reactions can vary, and it is important to perform a skin test prior to full application. If you have any concerns about specific ingredients or potential reactions, please consult with a healthcare professional before use.

 

 

Personalized Orders

  

How do I choose the right fragrance for me?

Choosing the right fragrance is a personal journey. We recommend sampling different scents and noting which ones resonate with you. Consider factors such as your personality, lifestyle, and the occasions you plan to wear the fragrance. Our fragrance descriptions and notes can help guide you in finding a scent that suits you.

 

Can I get samples before committing to a full bottle?

Yes, we offer sample sizes of our fragrances so you can experience them before committing to a full bottle. This allows you to try multiple scents and find the one that speaks to you. Get your Discovery Set Here

 

 

 

Sustainability

Are Susan James Fragrances Sustainable?

We prioritize responsible practices in all aspects of our production. Since we are a very small business, we can be nimble. While the term "sustainable" is often used, we recognize that true sustainability is challenging when producing and selling products. Not selling anything would be sustainable. However, we are committed to minimizing our environmental impact in the following ways:

• Minimal Waste: We strive to produce our fragrances with as little waste as possible. Our small-batch production ensures that we only create what is needed, reducing excess and minimizing our environmental footprint.

• Careful Material Selection: We are meticulous in selecting our materials, ensuring they are responsibly sourced and environmentally friendly. This careful selection process helps us maintain high quality while being mindful of our impact on the planet.

• Limited Packaging: We use very limited packaging for our products to reduce waste. We do not include invoices and/or return slips in order to reduce packaging waste. Whenever possible, we avoid plastic and opt for more sustainable alternatives. Our packaging is designed to be both beautiful and eco-friendly, reflecting our commitment to the environment.

• Plastic-Free Commitment: We make a conscious effort to avoid plastic in our packaging and production processes. By using recyclable and biodegradable materials, we aim to reduce our reliance on plastic and contribute to a healthier planet.

Our approach to sustainability is rooted in responsibility and care for the environment. While we may not achieve perfect sustainability, we are dedicated to making a positive difference and continuously improving our practices.

Thank you for supporting our efforts to create beautiful fragrances with a mindful approach to our planet.